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Terms & Conditions

Clean Living Company Terms and Conditions

Introduction:

Welcome to The Clean Living Company. These are the terms and conditions governing your access to and use of the website www.cleanlvingcompany.ae. By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with The Clean Living Company in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Clean Living Company’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of The Clean Living Company. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the website. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.

Trading licence:

All products are produced at The Clean Living DWC-LLC a locally registered company governed by the laws of the UAE.

Contact details:

Clean Living Company – G06 Lakeshore Tower Plot No: JLT-PH2-Y2A Jumeirah Lakes Towers, Dubai, UAE
Tel: 800-018-3736 Email: info@cleanlivingcompany.ae

Online shopping:

Set up an account on the site?
If you would like to set up an account on The Clean Living Company’s website. All your details will be treated with the utmost privacy and security. Security is very important to us.

We will require your delivery address, your contact and payment details. We will then ask you to set a password for your account. Please make sure your details are kept somewhere you can remember as this will help us to locate your account if you call or email us.

Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.

Online orders:

All orders submitted through our www.cleanlivingcompany.ae website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for delivery to certain areas; in this case collection must be made from our stores or from a pre-arranged pick-up point.

All orders are subject to availability. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible. Alternatively you will be offered a refund for this item (see refunds and returns).

Delivery:

Normal delivery times are 10am – 10pm Saturday to Thursday.

  • DUBAI: Delivery is free for orders above Dhs165. For orders below Dhs165 we charge a Dhs20 delivery fee. Your order must be placed before 8pm the day before the delivery day in order for us to be able to deliver.
  • ABU DHABI: at the moment we can only offer deliveries on Sundays
Delivery areas and pick-up points in Dubai:

We currently deliver to the following areas but are always looking to expand:

  • DUBAI : Al Barsha, Araabian Ranches, Al Safa, Al Wasl, Burj Khalifa, Business Bay, Desert Palm, Downtown Dubai, Dubai Marina, Emirates Hills, Internet City, JBR, JLT, Jumeirah 1,2,3, Jumeirah Islands, Jumeirah Park, Jumeirah Village Circle, Jumeirah Village Triangle, Knowledge Village, Media City, Old Town, Palm Jumeirah, Tecom, The Gardens, The Greens, The Lakes, The Meadows, The Springs, The Views, The Villa, Umm Suqeim 1,2,3, Victory Heights
  • STORE PICK UP POINT: JLT, Dubai

Payments and refunds

We offer two methods of payment:
  • Payment by cash on delivery (the customer needs to be present to sign the receipt). If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order.
  • Payment by cash or card at our location at our collection point at Kitchen Nation, JLT
Currency:

Prices quoted are in UAE Dirhams and all payments are to be made in UAE Dirhams.

Refunds and return:

The Clean Living Company will offer full refunds within 48 hours of delivery, if its more than one pouch then additional pouches must be unopened or unused and in the condition it was delivered in. Please contact us via email info@cleanlivingcompany.ae or by telephone on 800-018-3736


Privacy policy and Website Content

Privacy and Security Policy:

Clean Living Company is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Clean Living Company does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within The Clean Living Company. Clean Living Company does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.

The security and privacy of your personal information is very important to us at The Clean Living Company. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.

Customer Information:

Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data.

Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.

Website content:

The Clean Living Company will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The Living Company website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Clean Living Company on the website or any transaction that may be conducted on or through the Clean Living Company website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Clean Living Company website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Clean Living Company website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Clean Living Company website and any information provided to or taken from the Clean Living Company website by you.

Other Conditions:

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this website service you agree to these terms and conditions of website use. Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under UAE law.